Frequently Asked Questions
You might find your question here too!
Are the lashes made with animal hair?
No, all of our products are vegan and cruelty-free.
Do you ship internationally?
How much are shipping costs?
Within Germany, there are no shipping charges for orders over €20. For orders to other EU countries, shipping is free for orders over €60. Additionally, we offer free shipping to Switzerland on orders over 60 CHF. For orders below these values, the shipping costs are €4.90 within Germany, €6.90 in the EU and CHF 6.90 in Switzerland.
How long does delivery take?
For Germany, the delivery time is approx. 2-4 working days. For international shipments, the delivery time is approx. 2-8 working days.
Can orders be returned?
As these are hygienic products, we can only accept returned items that are unused and in their original packing.
How long does one pack last?
Each pack contains 5 pairs of lashes. That's so you have one pair per week + an extra pair just in case something goes wrong. One pack equals one month of eyelash extensions.
How long will one pair of extensions last?
You can wear one pair of the eyelash extensions for up to a week.
When is the best time to apply the eyelash extensions?
We recommend applying the extensions in the morning. This allows the glue to dry properly throughout the day. During this time, you should be careful not to get the extensions wet.
Can I reuse the extensions?
We highly recommend that you do not reuse the lash extensions. After wearing the lashes for a week, it is healthier and more hygienic for your natural lashes to wear a new pair of extensions. Also, the lashes wouldn't have the same fresh and fluffy look if you reused them.
Are the lash extensions harmful to my natural lashes?
No! The health of your natural eyelashes is extremely important to us. With that being said, we don't use any aggressive eyelash glue. Our eyelash glue can be removed gently with coconut oil and won't cause any tearing or damage to your natural lashes. For extra care, we suggst using an eyelash serum.
How do I care for my natural lashes?
Make sure to give your natural lashes a little break every now. Apply some coconut oil to them with a spoolie (or another kind of eyelash brush) for overnight wear and care. You can also use an eyelash serum; you apply it like an eyeliner and run the serum across the roots of your lashes. This will really help maintain the health of your natural eyelashes. You can find more tips and tricks in our blog or at our Instagram, Facebook, and Tik Tok.
How do I care for my eyelash extensions?
Actually, your eyelash extensions don't require any special treatment. All you need to do is comb through them with an eyelash brush/spoolie after getting up in the morning. For hygienic reasons and the sake of eyelash growth, we recommend that you don't wear the extensions for longer than a week.
Can I use the extensions if I wear contact lenses?
Of course. You can still easily apply the eyelash extensions even if you wear contacts. Our Eyelash Glue PRO is not irritable on the eyes and doesn't produce any toxic or burning fumes. We have many customers who wear contact lenses and get along with our lashes perfectly fine.
Are the extensions waterproof?
Cold water isn't a problem. However, you should be careful with warm water. If you do get the lashes wet, you should wait and allow them to air dry. After this, you can squeeze them with the applicator or with your fingers
How do I care for my natural eyelashes?
Give your natural lashes a little break every now and then and apply some coconut oil overnight with an eyelash brush. You can also use an eyelash serum, which you apply like eyeliner. This also provides additional care. You can also find many tips and tricks here in our blog and on Instagram, Facebook or TikTok.
How do I care for my eyelash extensions?
Your eyelash extensions do not require any special care. You can only comb them briefly with an eyelash brush/spoolie in the morning after getting up. For reasons of hygiene, we recommend that you do not wear the eyelash extensions for longer than one week, so as not to impair eyelash growth.
Can I use the eyelash extensions even if I wear contact lenses?
Even if you wear contact lenses, you can apply and use the eyelash extensions without any problems. The PRO eyelash glue is not irritating to the eyes and does not develop any burning vapors. Many of our customers are contact lens wearers and get along very well with the lashes.
Are the eyelash extensions waterproof?
Cold water is no problem. With warm water, however, you should actually be a little careful. After the lashes have become wet, simply let them air dry and press them together again with the applicator or your fingers. The SEAL THE DEAL Top Coat seals the lash glue and makes your lash extensions more water resistant.